DK9 Privacy Policy – How We Protect Your Data

1 Introduction

DK9 ("we", "us", "the Platform") takes the privacy of its players seriously. This Privacy Policy sets out how DK9 collects, uses, stores, and protects personal information provided by users based in Pakistan and elsewhere.

We understand that handing over your personal details — whether it's your name, your phone number, or your JazzCash account information — requires trust. This policy is intended to give you a clear picture of exactly what happens with that information once it reaches us. We've tried to write it in plain language rather than heavy legal text, because we think you deserve to actually understand what you're agreeing to.

If you have any questions after reading this policy that aren't answered here, the best thing to do is contact our support team directly. Contact information is available in the final section of this document and on the platform.

2 What We Collect

The personal data DK9 collects falls into several categories depending on how you interact with the platform:

Registration Information

When you create a DK9 account, we collect the information you provide during registration. This typically includes your full name, date of birth, email address, phone number, and your chosen username and password. This information is required to create and manage your account.

Identity Verification Documents

For account verification purposes — which are standard practice on any online gaming platform — we may request a copy of a government-issued identity document such as a CNIC or passport, and proof of your residential address. These are used solely for the purpose of verifying your identity and confirming that you meet the minimum age requirement of 18.

Payment and Transaction Information

When you make a deposit or withdrawal, we collect transaction details including the payment method used (such as JazzCash, Easypaisa, Raast, or bank transfer), the amounts involved, and transaction reference numbers. This is needed to process your payments accurately and to maintain a full financial record of your account activity.

Account Activity and Gameplay Data

DK9 records activity that occurs within your account, including bets placed on cricket, PSL fixtures, and other sports, casino games played, bonuses claimed and wagering progress, login history, and any changes made to your account settings.

Technical and Device Data

When you use the DK9 website or app, our systems automatically collect certain technical information, including your IP address, browser type and version, device type, operating system, and general location data derived from your IP. This information is used for security monitoring, platform optimisation, and fraud prevention.

Communications

If you contact DK9 support — whether via live chat, email, or any other channel — we retain records of those communications. This helps us resolve your query accurately and maintain a record in case a related issue arises later.

3 How We Use Your Data

The personal data DK9 collects is used for the following purposes:

DK9 does not use your personal data for any purpose beyond those listed above without first obtaining your consent or where required by law.

4 Legal Basis for Processing

DK9 processes your personal data on the following legal grounds:

• Contractual necessity: Processing your registration details, payment information, and account activity data is necessary for DK9 to fulfil its obligations to you as a platform user — in other words, to actually provide the service you signed up for.
• Legitimate interests: Some processing — such as fraud monitoring, security checks, and platform analytics — is carried out on the basis of DK9's legitimate interest in maintaining a safe and functional platform for all users. In each case, we have considered whether our interests are outweighed by any impact on your privacy rights.
• Legal obligation: Certain data processing activities — particularly around identity verification and financial record-keeping — are required to comply with applicable legal and regulatory obligations.
• Consent: Where DK9 processes data for marketing purposes, we do so only with your explicit consent. You may withdraw that consent at any time without it affecting any other aspect of your account.

5 Sharing Your Data

DK9 does not sell, rent, or trade your personal data. Your information is shared only in the following limited circumstances:

• Payment processors: When you deposit or withdraw funds using JazzCash, Easypaisa, Raast, or a bank transfer, the relevant payment provider receives the transaction details necessary to process that payment. Each payment provider operates under their own privacy terms.
• Identity verification services: DK9 may use a third-party verification service to assist with confirming your identity and age. These providers access only the specific data required for verification and are not permitted to use it for any other purpose.
• Game and software providers: For casino games and slots, certain gameplay data may be shared with the game provider to facilitate the gaming session and resolve any technical disputes. Game providers operate under their own data handling policies.
• Legal and compliance requirements: DK9 may be required to share data with relevant authorities if compelled to do so by applicable law, court order, or to report suspicious financial activity. We will only share the minimum data necessary in such circumstances.
• Business operations: In the event of a merger, acquisition, or sale of DK9 or its assets, your personal data may be transferred as part of that transaction. If this happens, you will be notified of any change in the entity responsible for your data.

In all cases where DK9 shares data with third parties, we take reasonable steps to ensure those parties maintain appropriate data security standards.

6 Payment Data

All financial transactions on DK9 are conducted in PKR (Pakistani Rupees). DK9 supports deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and debit card.

When you make a payment, the transaction is processed through the relevant payment network. DK9 retains records of transactions — including amounts, timestamps, and payment method references — for account management and financial audit purposes. However, DK9 does not store complete sensitive payment credentials such as full card numbers on its own servers. Such data is handled directly by the payment processor.

All payment methods used on your account must be registered in your own name. Payments from third-party accounts are not accepted. This rule exists to protect against fraud and to ensure that withdrawal funds are returned to the correct person.

7 Cookies & Tracking

DK9 uses cookies and similar tracking technologies on its website and app. Cookies are small text files placed on your device that help the platform function correctly and allow us to understand how it is being used.

The types of cookies DK9 uses include:

• Essential cookies: Required for the platform to function. These enable things like keeping you logged in during a session and remembering your account preferences. These cannot be disabled without affecting how the platform works.
• Analytics cookies: Used to understand how users navigate the platform — which pages are visited most, where users encounter problems, and how features are used. This data is aggregated and anonymised and is used purely to improve the platform.
• Security cookies: Help DK9 detect and prevent fraudulent or suspicious activity, including identifying unusual login patterns or bot activity.
• Preference cookies: Remember settings you have chosen, such as language or display preferences, so you don't have to reset them every time you visit.

You can manage cookie settings through your browser. Note that disabling certain cookies may affect the functionality of parts of the DK9 platform.

8 How Long We Keep Your Data

DK9 retains personal data for as long as is necessary for the purposes outlined in this policy. In practice, this means:

• Active account data is retained for the entire duration of your account being open with DK9.
• Transaction and financial records are typically retained for a minimum of five years following the relevant transaction, in line with standard financial record-keeping practice.
• Identity verification documents are retained for the period required to comply with applicable legal obligations, which is generally five years from the end of the business relationship.
• Support communications are retained for up to three years, unless a longer period is needed to resolve an ongoing dispute or legal matter.
• Closed account data: Following the closure of your account, certain data will be retained for the periods set out above before being securely deleted or anonymised.

When data is no longer needed, DK9 deletes it securely or anonymises it so it can no longer be linked to you as an individual.

9 Security Measures

DK9 takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it. These include:

• SSL/TLS encryption on all data transmitted between your device and DK9 servers
• Secure password storage — passwords are hashed and are never stored in plain text
• Access controls limiting internal access to personal data to authorised personnel only
• Regular security reviews and monitoring of platform systems for unusual activity
• Two-factor authentication availability for player accounts to add an extra layer of login security

While DK9 works hard to protect your data, no system can be made entirely immune to risk. In the event of a data breach that is likely to result in a risk to your rights or interests, DK9 will take appropriate steps and notify affected users as required.

You also play a role in keeping your account secure. Use a strong, unique password for your DK9 account, do not share your login credentials with anyone, and contact support immediately if you suspect your account has been accessed without your authorisation.

10 Your Rights

You have the following rights in relation to the personal data DK9 holds about you. To exercise any of these rights, contact our support team with your request.

DK9 will respond to data rights requests within a reasonable timeframe. In most cases you will receive a response within 30 days. For complex requests, this period may be extended — if so, we will let you know.

11 Minors & Age Verification

DK9 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Age verification is a mandatory part of the registration and account verification process.

If DK9 discovers that an account belongs to a person under the age of 18, that account will be closed immediately, any remaining balance will be handled in accordance with our Terms and Conditions, and all associated personal data will be deleted or retained only as required by applicable law.

Parents and guardians are strongly encouraged to use parental control software and to speak with young people in their household about responsible use of online platforms. If you believe a minor has registered with DK9, please contact our support team immediately.

12 Policy Updates

DK9 may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data handling practices. When we make material changes, the "Last updated" date at the top of this page will be revised.

For significant changes that affect your rights or how your data is used in a meaningful way, DK9 will make reasonable efforts to notify registered users — for example, via a notification within the platform or by email. However, it remains your responsibility to review this policy periodically.

Continuing to use the DK9 platform after an update to this policy constitutes acceptance of the revised version. If you disagree with any changes, you may close your account at any time by contacting support.

13 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, our support team is available to help. Please get in touch through the support section of the platform.

When submitting a data rights request, please include your registered username, a clear description of your request, and — where relevant — proof of your identity so we can process it securely and efficiently.

For questions about account security, responsible gaming options, or how to close your account, the FAQ page covers many common queries. For responsible gaming tools and self-exclusion options, visit the Responsible Gaming page.